Track Your Order

Track your order

Every Dolorina order ships with tracking. Here is how to follow yours.

Using your tracking link

When your parcel is dispatched we email you a tracking number and a link. Open that link at any time to see where your order is. The first scan can take up to 48 hours to appear after dispatch — that is normal and does not mean anything has gone wrong.

Can't find the email?

Check your spam or promotions folder first. If it is not there, email info@dolorina.com with the name and address on the order and we will resend the tracking details.

Expected timeline

• Order placed → dispatched: 1–2 business days
• Dispatched → delivered: 6–10 business days
• Total: 7–12 business days

Tracking hasn't moved

Tracking can sit still for a few days mid-journey — this is common on long-haul freight and usually resolves itself. If your order passes 12 business days without arriving, email us with your order number. We will open an enquiry with the carrier and stay on it until you have the parcel or a refund.

Marked delivered but not received

Check with anyone else at the address and look for a card or a safe-drop location. If it still has not turned up after 24 hours, email us and we will start a carrier investigation. Your rights under the Australian Consumer Law apply throughout.

Contact

Dolorina is a brand of Zorg-Vrij VOF.
Email: info@dolorina.com
Phone: +31647475132
Registered address: Ten Katestraat 35, 6531 EE Nijmegen, Netherlands
Chamber of Commerce (KvK): 97550671 · VAT: NL868105065B01

Business hours: Monday to Friday, 9:00 – 17:00 AEST. We reply to every enquiry within one business day.